Terms and Conditions

At Luna Sole, we offer Afterpay as a payment option to provide our customers with flexibility and convenience. However, please note that all orders made through Afterpay will be subject to a 6% surcharge. 

This surcharge is necessary to cover the additional costs and fees associated with processing Afterpay payments.

The surcharge will be calculated based on the total amount of the order, including taxes and any applicable fees. It will be clearly indicated at the checkout before the customer confirms the purchase. The surcharge amount will be added to the total order value and will be payable along with the Afterpay instalments.

We understand that transparency is important, and we strive to provide our customers with clear information regarding any additional charges. If you have any questions or concerns about the Afterpay surcharge, please do not hesitate to reach out to our customer support team.

By choosing to make a purchase using Afterpay on our website, you acknowledge and agree to the inclusion of a 6% surcharge on your total order amount.

To ensure compliance, Luna Sole will take the following steps:

• Clearly disclosing the surcharge amount: We make sure that we clearly communicate the 6% surcharge to our customers before they finalise their purchase. This can be done at the checkout or through a separate policy page.
• Ensuring the surcharge is reasonable: We ensure that the surcharge, Luna Sole imposes reflects the actual cost incurred by my business for accepting Afterpay payments. I do not set an excessive or hidden fee.
• Displaying the surcharge separately: We make sure to separate the surcharge from the product price and taxes. This allows my customers to easily understand the breakdown of costs.

Thank you for your understanding and continued support of Luna Sole.

We want you to be completely satisfied with your purchase from Luna Sole. If for any reason you are not, we offer a straightforward returns policy to ensure your shopping experience is hassle-free.

1. Eligibility:
   • Returns are accepted within 30 days from the date of purchase.
   • The item must be unworn, unwashed, and in its original condition with tags attached.
   • Please note that for hygiene reasons, we cannot accept returns on underwear, swimwear, or items marked as final sale.

1. Return Process:
   • To initiate a return, please email our customer support team at Hello@LunaSole.com.au within 7 days of receiving your order.
   • Provide your order number, the item(s) you wish to return, and the reason for the return.
   • Once we receive your request, we will provide you with a return authorisation and detailed instructions on how to proceed.

1. Return Shipping:
   • The cost of return shipping is the responsibility of the customer, unless the return is due to a faulty or incorrect item received.
   • We recommend using a tracked shipping service to ensure the safe return of the item(s).
   • Please retain proof of postage until your return has been processed.

1. Refunds:
   • Once we receive the returned item(s) and verify their condition, we will process your refund.
   • Refunds will be issued to the original payment method used for the purchase.
   • Please allow up to [5] business days for the refund to appear in your account.
   • Please note the cost of shipping will not be refunded.

1. Exchanges:
   • Unfortunately, we do not offer direct exchanges. If you need a different size, colour, or item, please follow the return process, and place a new order for the desired item.

1. Faulty or Incorrect Items:
   • In the rare event that you receive a faulty or incorrect item, please contact our customer support team immediately.
   • We will arrange for the return shipping and provide a replacement or issue a full refund, including any shipping costs incurred.

Please note that this returns policy is subject to change without prior notice. For any further questions or assistance, please contact our customer support team at Hello@Lunasole.com.au

Thank you for shopping with Luna Sole. We appreciate your support!

We appreciate and value your engagement with Luna Sole and encourage you to share your comments, feedback, and other submissions. However, we have established the following policy to ensure a positive and respectful environment for all users of our website. By submitting any comments, feedback, or other content, you agree to abide by this policy:

1. Ownership and Permissions:
   • You retain ownership of any comments, feedback, or other submissions you provide.
   • By submitting content, you grant Luna Sole a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide in any media.

1. Content Guidelines:
   • Your comments, feedback, and other submissions should be relevant, constructive, and respectful.
   • Do not submit content that is unlawful, defamatory, threatening, abusive, obscene, or infringes upon any intellectual property rights or privacy rights of others.
   • Avoid including personal information, such as addresses, phone numbers, or email addresses, in your submissions.

1. Moderation and Removal:
   • Luna Sole reserves the right to review, moderate, edit, or remove any user comments, feedback, or other submissions at our discretion.
   • We may remove content that violates this policy, contains spam, is off-topic, or is otherwise deemed inappropriate.

1. Accuracy and Liability:
   • You are solely responsible for the accuracy and legality of the content you submit.
   • Luna Sole does not endorse or verify the accuracy, reliability, or validity of any user comments, feedback, or other submissions.

1. User Agreement and Indemnification:
   • By submitting content, you confirm that you have the right to do so and that your submission does not violate any third-party rights.
   • You agree to indemnify and hold Luna Sole harmless from any claims, damages, or liabilities arising from your submissions.

1. Governing Law and Jurisdiction:
   • This policy shall be governed by and interpreted in accordance with the laws of Australia. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Australia.

Please be aware that Luna Sole is not responsible for the opinions, advice, or statements expressed in user comments, feedback, or other submissions.

We appreciate your contributions to Luna Sole  and value your feedback. Together, let's foster a positive and engaging community for our users.