Common Questions About Our Children’s Clothing Line
What sizes do you offer?
- We offer a range of sizes to accommodate children of different ages and body types. Our size chart is available on each product page to help you find the right fit.
- Generally our sizes range from newborn to 8 years.
How do I know which size to choose?
- We recommend referring to our size chart, which provides measurements for each size and compare these measurements to your child's current measurements.
- Our sizes are generally true to size, so we recommend purchasing your child's usual size.
- If you are unsure please email for our recommendation, Hello@lunasole.com.au
What payment methods do you accept?
- We accept various payment methods, including major credit cards (Visa, Master card, American Express), PayPal.
- We also accept some EFTPOS gift cards - please email us to confirm your payment.
- We also accept AfterPay payments, please select this at checkout and complete payment via email link.
How much does shipping cost?
- Shipping costs vary based on your location and the shipping method chosen. You can find detailed information on shipping rates and options during the checkout process.
How long will it take to receive my order?
- We strive to process and ship orders promptly. The estimated delivery time depends on your location and the shipping method selected. You can find estimated delivery times during the checkout process.
Can I track my order?
- Yes, we provide tracking information for all orders. Once your order has been shipped, you will receive a confirmation email with tracking details. You can use this information to track the status of your delivery.
What is your return policy?
- We have a hassle-free returns policy. Please refer to our Returns Policy page for detailed information on eligibility, return process, and any applicable timeframes.
Do you offer international shipping?
- Yes, we offer international shipping to select countries. During the checkout process, you can select your country to see if international shipping is available.
Can I exchange an item for a different size or style?
- We do not offer direct exchanges. If you need a different size or style, we recommend initiating a return according to our Returns Policy and placing a new order for the desired item.
How can I contact customer support?
- You can reach our customer support team by emailing Hello@LunaSole.com.au or by messaging our instagram page, @LunaSoleTheLabel. We are here to assist you and answer any questions you may have.
Do you have another question we haven't answered?
- You can reach our customer support team by emailing Hello@LunaSole.com.au and sending your question there.
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